Sick of Dotsure

Poor service: I have had a Dotsure car warranty policy since November 2021. I recently took my car for replacement of shock absorbers etc. I had also noticed that my steering wheel did not feel the usual. The repair place ran inspections on my car and gave me a list of items that needed to be repaired/replaced. I called Dotsure and logged a claim. Dotsure sent me an SMS confirming that the claim had been logged and that someone from their side would contact me. The SMS provided me with the name of the person who was to call me and also provided a number and an e-mail address where I could contact the person. When I called the number I was told that the person I was looking for was on another call and that I should leave my details for her to call me back. I left the claim number I had been given in the SMS and my details. In addition to that, I sent an e-mail to the address I was given, explaining my claim and attaching the required documents. It is now two days later and I still have not received any communication from Dotsure. Worse, I needed my car back, and I do not suppose that I could leave it the repair place indefinitely, and so I had to go ahead with the repairs and pay for them out of my own pocket. I do not understand why Dotsure has not contacted me yet and I am considering cancelling my policy since it does not serve me and yet I pay premiums.