1 reviews | Active since Jan 2018
*********, should stick to pet insurance
I was offered cover by dotsure for 2 vehicles and R0 excess, but then I was later told that the consultant I spoke to misinformed me and that I would have to be quoted all over again because the consultant **** to me and bear in mind that this is after I had canceled my insurance with my previous insurer and they had debited my 1st premium. The supervisor claimed to always be on a call, trying to avoid speaking to me, Jason Lovell. I was also left under the impression that dotsure offered courtesy vehicles and only to find that they don't, and an access buster of R199 x 2 was added to my policy wrongfully, and this is all in the recordings and all they can say is I need to be requoted if I want a R0 based access as the current access is R5500 even though I was offered R0 at sign up stage
Dear Mr Tshambu,
Jason discussed the situation with me.
Unfortunately it has now transpired that the information on our product which Mondo Financial sold to you was incorrect. We are not able to offer that which was sold to you, as the product does not exist.
If you feel that you need to escalate the issue on the incorrect advice given, you may approach the FAIS Ombud, whose details can be found here:
https://www.faisombud.co.za/
So is this how you are resolving this issue?
Dear Mr Tshambu,
Jason discussed the situation with me.
Unfortunately it has now transpired that the information on our product which Mondo Financial sold to you was incorrect. We are not able to offer that which was sold to you, as the product does not exist.
If you feel that you need to escalate the issue on the incorrect advice given, you may approach the FAIS Ombud, whose details can be found here:
https://www.faisombud.co.za/
So is this how you are resolving this issue?
Dear Mr Tshambu,
I am the person dealing with disputes, so all complaints will inevitably come to me and my team.
I am unfortunately not able to take or make a call at the moment, but will give you a call tomorrow.
Regards,
Jeanne
Dear Mr Tshambu,
I am the person dealing with disputes, so all complaints will inevitably come to me and my team.
I am unfortunately not able to take or make a call at the moment, but will give you a call tomorrow.
Regards,
Jeanne