Shoddy service for ex policy holders at a sad time

While Dotsure might process claims quickly, cancelling a policy is another matter entirely. My beloved dog died on 25 April, the day before my installment was due to be taken from my account. The same day I contacted Dotsure to cancel the policy as the dog is no longer alive. I received a message back that my policy was cancelled with effect from 25 April. The following day the monthly premium was deducted from my account. Despite TWO emails to Dotsure nothing has been done to refund me. I have not even had a response apart from an acknowledgement that my email was received To add insult to injury the deduction came at a time when I was grief stricken and wanted no painful reminders of my loss. Suffice to say Dotsure is no longer the flavour of the month as far as I am concerned. Once they lose your business they no longer care about you.