GG
Gamehela G
1 reviews | Active since Mar 2015
03 Sept 2021, 10:54
Shoddy service at a very high price!!!!!
I've been writing emails about the shoddy policy schedule and frankly I'm tired now. I will move my policy as soon as the netstar contract expire end of November BUT for now, stop taking my money willy-nilly as you please without any valid explanation. @Shelley Hercules, I am still waiting for your supervisor's call to clarify why my 1 vehicle premium doubled, house contents have 2 premiums and the other vehicle premium increased over night!!!!!
Helpful (0)
Replies (4)0
Replies (4)
dotsure.co.za's replyOfficial
03 Sept 2021, 10:57Hi Gamehela,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
dotsure.co.za's reply03 Sept 2021, 10:57
Official
Hi Gamehela,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
GG
Gamehela G's updateReviewer Update
03 Sept 2021, 12:09Then a person called Phelo Yali phones me, she calls me Ms Zuma, when my name is NOT Zuma. She also had the audacity to tell me during the conversation that 'she has to stop me right there!'
Never before have I ever encountered such a bad attitude from someone who calls herself a customer service supervisor. I had to remind her that as part of cleaning up this mess they've caused she needs to apologise, she wasn't going to but I'll take my money somewhere else.
Her phone call yielded no benefits in fact she just aggravated my irritation with her despicable manners because they still don't know why my premium doubled and there are 2 premiums for the same line item on my policy schedule, apparently I will know by 5p.m. after the investigation is done.
Never before have I ever encountered such a bad attitude from someone who calls herself a customer service supervisor. I had to remind her that as part of cleaning up this mess they've caused she needs to apologise, she wasn't going to but I'll take my money somewhere else.
Her phone call yielded no benefits in fact she just aggravated my irritation with her despicable manners because they still don't know why my premium doubled and there are 2 premiums for the same line item on my policy schedule, apparently I will know by 5p.m. after the investigation is done.
GG
Gamehela G's update03 Sept 2021, 12:09
Reviewer Update
Then a person called Phelo Yali phones me, she calls me Ms Zuma, when my name is NOT Zuma. She also had the audacity to tell me during the conversation that 'she has to stop me right there!'
Never before have I ever encountered such a bad attitude from someone who calls herself a customer service supervisor. I had to remind her that as part of cleaning up this mess they've caused she needs to apologise, she wasn't going to but I'll take my money somewhere else.
Her phone call yielded no benefits in fact she just aggravated my irritation with her despicable manners because they still don't know why my premium doubled and there are 2 premiums for the same line item on my policy schedule, apparently I will know by 5p.m. after the investigation is done.
Never before have I ever encountered such a bad attitude from someone who calls herself a customer service supervisor. I had to remind her that as part of cleaning up this mess they've caused she needs to apologise, she wasn't going to but I'll take my money somewhere else.
Her phone call yielded no benefits in fact she just aggravated my irritation with her despicable manners because they still don't know why my premium doubled and there are 2 premiums for the same line item on my policy schedule, apparently I will know by 5p.m. after the investigation is done.
dotsure.co.za's replyOfficial
03 Sept 2021, 14:06Apologies for any inconvenience caused, we have escalated the above to our investigating team.
dotsure.co.za
dotsure.co.za
dotsure.co.za's reply03 Sept 2021, 14:06
Official
Apologies for any inconvenience caused, we have escalated the above to our investigating team.
dotsure.co.za
dotsure.co.za
GG
Gamehela G's updateReviewer Update
20 Sept 2021, 15:28On Sept 8th, Dotsure reimbursed me R1485 for overcharging me on car insurance and household contents which I had asked them to cancel.
It sounds glamorous when they allocate a liaison person to look after your policy, the truth is if that person was doing what they are supposed to do such discrepancies wouldn't happen or they would happen but be rectified before a client picks it up.
Watch that debit order deduction carefully!!!!!
It sounds glamorous when they allocate a liaison person to look after your policy, the truth is if that person was doing what they are supposed to do such discrepancies wouldn't happen or they would happen but be rectified before a client picks it up.
Watch that debit order deduction carefully!!!!!
GG
Gamehela G's update20 Sept 2021, 15:28
Reviewer Update
On Sept 8th, Dotsure reimbursed me R1485 for overcharging me on car insurance and household contents which I had asked them to cancel.
It sounds glamorous when they allocate a liaison person to look after your policy, the truth is if that person was doing what they are supposed to do such discrepancies wouldn't happen or they would happen but be rectified before a client picks it up.
Watch that debit order deduction carefully!!!!!
It sounds glamorous when they allocate a liaison person to look after your policy, the truth is if that person was doing what they are supposed to do such discrepancies wouldn't happen or they would happen but be rectified before a client picks it up.
Watch that debit order deduction carefully!!!!!