Shocking service level.

Shocking service. On cancellation of my policies, due to poor service, I received a call from Charne offering us an immediate reduction in monthly premiums if I didn't cancel my pet insurance. This further annoyed me as it showed that they have made a fortune out of me, however, they refute my claims, which even their consultant Charne, said are legitimate. Also attacked the pet insurance company we've moved across to, sending an email with all the reasons we shouldn't move our insurance across. Disgusting!! Should have gone with a vet recommended pet insurance company in the beginning, as we have now.