Shocking service

I have been a client of Dotsures for the last 10 odd years. Your service is rapidly going down the drain. Your new Online portal system is so flawed and the fact that I have to chase after you to get my pets claims paid is beyond shocking. Then when I ask to get put through to the head of your sutomer service I get told by the consultant that she does not know who that is. I then phone through to reception to ask to be put through and am put on hold for 15b min and am still on hold. You are about to lose me as a client and all the people I have referred to you over the years will also hear about this shocking lack of service.