NM
Nicky M
1 reviews | Active since Nov 2012
03 Oct 2023, 11:01
Shocking premium increase despite no claims and ZERO assistance when querying this
Shocking premium increase! I did not even submit one claim and my premium is being increased with 30%!!! When I called to inquire about this I was being sent from pillar to post with being transferred from one department to another. Still nobody is getting back to me. Very quick to phone you back when you sign up, but oh heavens, don't try and get hold of them when you have a query! You are wasting your time. Please do yourself a favor, don't insure with dotsure!
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Replies (2)
dotsure.co.za's replyOfficial
03 Oct 2023, 11:07Hi Nicky, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply03 Oct 2023, 11:07
Official
Hi Nicky, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
NM
Nicky M's updateReviewer Update
03 Oct 2023, 11:16Thanks for the acknowledgement with a ticket being logged on your internal support desk. However, it is of ZERO assistance as I need to log in to see the ticket. Imagine my surprise when I receive an error message informing me I am not authorised to use the service upon my login attempt. Why then even bother??? The service is useless to me.
NM
Nicky M's update03 Oct 2023, 11:16
Reviewer Update
Thanks for the acknowledgement with a ticket being logged on your internal support desk. However, it is of ZERO assistance as I need to log in to see the ticket. Imagine my surprise when I receive an error message informing me I am not authorised to use the service upon my login attempt. Why then even bother??? The service is useless to me.