Shocking news from Dotsure Insurance

Item: dotsure.co.za
Rating: 1
Author: Terrence M

I was shocked this afternoon when I got the news from Elizabeth Pretorius who works for Dotsure Vehicle Insurance telling me that they are cancelling my Car insurance cover because I never disclosed that I was once convicted of a crime that happened 30 years ago despite the fact that four years ago when I took the policy no one asked me this question. all this happened simply because lodged a claim with them three weeks ago.

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Replies (2)

dotsure.co.za's replyOfficial

26 Jul 2019, 07:56

Hi Terrence

Thank you so much for getting in touch with us. We have referred this to the relevant department and they will be in touch with you to investigate this further.

Thanks,
dotsure.co.za

dotsure.co.za's reply26 Jul 2019, 07:56

Official

Hi Terrence

Thank you so much for getting in touch with us. We have referred this to the relevant department and they will be in touch with you to investigate this further.

Thanks,
dotsure.co.za

dotsure.co.za's replyOfficial

29 Jul 2019, 15:49

Dear Terence,

We have conducted a thorough investigation into the issues that you have raised.

We have established that you wilfully withheld material information from the insurer at the inception of your cover.

Due to the sensitivity of the information, we will not elaborate on the nature thereof on this platform. However, we have provided you with a comprehensive written response via email.

We trust that you find this in order.

Sincerely,

Dotsure Resolutions Team

dotsure.co.za's reply29 Jul 2019, 15:49