CS
CRYSTELLE S
1 reviews | Active since Feb 2013
07 Feb 2024, 15:27
SHOCKING AND BAD SERVICE
I recently logged a complaint for my scotchman ice machine. When I took out the policy I asked if I must specify my ice maker. they said it falls under my home insurance and I should increase my home insurance. Which I did. I recently contacted to do a claim on the machine and now the claims handler ignored my many emails for her to call me as I am unable to find a tech to assess the unit. I asked her per many emails if they have someone to date no reply. Now I received a message saying that my claim is cancelled. Shocking. If you do not want to help say so but I have done my part in my email sending.
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Replies (3)0
Replies (3)
dotsure.co.za's replyOfficial
07 Feb 2024, 15:34Hi Crystelle, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply07 Feb 2024, 15:34
Official
Hi Crystelle, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
CS
CRYSTELLE S's updateReviewer Update
08 Feb 2024, 12:00I am still waiting on the call to resolve this matter. In the meantime days go by again. And then I know the next step you going to tell me that the claim has expired. See my emails I have send. This is not the service i am used to by Dotsure.
CS
CRYSTELLE S's update08 Feb 2024, 12:00
Reviewer Update
I am still waiting on the call to resolve this matter. In the meantime days go by again. And then I know the next step you going to tell me that the claim has expired. See my emails I have send. This is not the service i am used to by Dotsure.
CS
CRYSTELLE S's updateReviewer Update
08 Feb 2024, 16:58An another day has passed without a reply or phone call as promised in previous reply. Should I just consider this as a close case without assistance. This is the worst and baddest service I have received. I am so disappointed.
CS
CRYSTELLE S's update08 Feb 2024, 16:58
Reviewer Update
An another day has passed without a reply or phone call as promised in previous reply. Should I just consider this as a close case without assistance. This is the worst and baddest service I have received. I am so disappointed.