DJ
DEBBIE J
1 reviews | Active since Mar 2014
12 Jul 2021, 13:23
Sharing of Customer information without consent. Lack of communication
Good day Hollard recently transfer my motor extender warranty cover to a Company called Dotsure without notifying me. No correspondence was received by them. When I contact their Contact center to enquire for the correspondence, none of their Consultants could assist me and referred me to Dotsure.
Sharing of customers information with a different Insurer without their consent, is in direct contravention with the POPI Act. No new policy schedule was provided.
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dotsure.co.za's replyOfficial
12 Jul 2021, 17:14Hi Debbie,
So sorry about the confusion here.
We have officially acquired Hollard’s direct insurance portfolio, so you are now (as of 1 July) a Dotsure customer. I have also attached the correspondence sent to you by Hollard about the section 50 transfer (Sorry for all the legalese).
Don’t worry though, there have been absolutely no changes made to your policy, your cover remains completely in force. Hollard is a shareholder in our business, so we are working closely with them to ensure that this transition is a smooth and seamless as possible.
If you want to read more about this transaction, you can do so here
Or here:
Or you can give us a call on ***3.
Please don’t hesitate to call if you feel uncomfortable about any of this. We’re happy to spend all the time you need going through this with you.
Kind regards,
The dotsure.co.za team
Kind regards,
The dotsure.co.za team
dotsure.co.za's reply12 Jul 2021, 17:14
Official
Hi Debbie,
So sorry about the confusion here.
We have officially acquired Hollard’s direct insurance portfolio, so you are now (as of 1 July) a Dotsure customer. I have also attached the correspondence sent to you by Hollard about the section 50 transfer (Sorry for all the legalese).
Don’t worry though, there have been absolutely no changes made to your policy, your cover remains completely in force. Hollard is a shareholder in our business, so we are working closely with them to ensure that this transition is a smooth and seamless as possible.
If you want to read more about this transaction, you can do so here
Or here:
Or you can give us a call on ***3.
Please don’t hesitate to call if you feel uncomfortable about any of this. We’re happy to spend all the time you need going through this with you.
Kind regards,
The dotsure.co.za team
Kind regards,
The dotsure.co.za team