NM
Ntombizethu M
1 reviews | Active since Nov 2010
13 Jun 2024, 08:14
Shameful and Pathetic
Dotsure will frustrate you to no end when you are trying to register a claim. They ask for this you supply it and then for that and you tube it to them as well but the requests are never ending all in a bid to catch you out so they reject your claim? How will a car that was stationery in a locked garage have a trip report when it was damaged by a natural disaster. So pathetic and shameful of them to conduct themselves in this manner. Sies!
Helpful (0)
Replies (2)0
Replies (2)
dotsure.co.za's replyOfficial
13 Jun 2024, 08:56Hi Ntombizethu, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply13 Jun 2024, 08:56
Official
Hi Ntombizethu, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
NM
Ntombizethu M's updateReviewer Update
13 Jun 2024, 10:34Why then am I still being asked to send a copy of a license disc that I sent two days ago? You are the absolute worst! As a client Im already traumatized by the event that led to this and you are making it a thousand times worse with your inefficiency and gross incompetence. I have been a client for many years and have never claimed for anything. I curse the day I signed up with you. I’m definitely looking elsewhere after this and will tell everyone who will listen what a ***** and *********** insurer you are.
NM
Ntombizethu M's update13 Jun 2024, 10:34
Reviewer Update
Why then am I still being asked to send a copy of a license disc that I sent two days ago? You are the absolute worst! As a client Im already traumatized by the event that led to this and you are making it a thousand times worse with your inefficiency and gross incompetence. I have been a client for many years and have never claimed for anything. I curse the day I signed up with you. I’m definitely looking elsewhere after this and will tell everyone who will listen what a ***** and *********** insurer you are.