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Carolina E

1 reviews | Active since May 2024

16 May 2024, 11:27

Services received from DOTSURE Pet Insurance - Emihle Klaas

I had an Invoice for my doggie that I had to take to the Vet at 24h00. I phoned to find out how to submit my claim. I was helped and the submission was easy as explained to me. I got a message to confirm my submission and about 2 days later I was informed that my money would be in my account within 7 working days. I was happy for the quick working from Dotsure pet insurance and then I received a call from Emihle Klaas that explained everything to me and ensured me that the payment has gone through. |To my surprise, I received almost the full amount in my account 2 days later. I also received a lovely email wishing my doggie Meisiekind a speedy recovery.... well that blown me over. I am happy to be a client of DotSure and will recommend this to anyone.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply16 May 2024, 11:52
Official
Hi Carolina, Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you with the service you have become accustomed to from the most trusted insurance company in South Africa. We'll share the compliments with Emihle as well. ;-) The dotsure.co.za family