Service Pathetic

Hi Dotsure I am actually so dissapointed in your service the last couple of months. My dog Max visited Eden Animal Hospital 9th September 2023. I took the most expensive dog insurance with a access waiver, so that we don't sit with a problem, when our pets need medical help. I phoned last week complaining why would you not pay for Max FOXAIR 25/125MCG INHALER 120 R542.24 AND THE BABY MASK CILICONE R125.88? The lady said she will get someone to phone me back with no avail. I feel embarressed by the Vetenarian because you do not get back to me. I thought that your service is top notch but you show the opposite.