BD
Beryl D

1 reviews | Active since Oct 2021

14 Mar 2022, 08:16

service level

the honey moon is over . they have my first installment and now the real service level comes out . do know who their service providers are or when they do the service provider cancels an appointment then does not arrive for the appointment they subsequently made. also dont follow up on commitments made.

0
Replies (3)
dotsure.co.za
dotsure.co.za's reply14 Mar 2022, 08:49
Official
Hi Beryl,

Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. 

Thanks, dotsure.co.za
BD
Beryl D's update14 Mar 2022, 09:43
Reviewer Update
hi have had this response before, what usually happens is NOTHING
dotsure.co.za
dotsure.co.za's reply14 Mar 2022, 10:05
Official
Hi Bery,

We have passed your concerns to our team who will further assist.

dotsure.co.za