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JM
Jeffrey M

1 reviews | Active since Aug 2011

24 May 2022, 14:41

Service has deteriorated

I usually get speedy responses and feedback but of late I am battling to get feedback on claim finalization. 17 May I sent through all required documentation. 18 May I received a call that everything has been sent through and I should receive payment within 2 -3 business days. Its now the 24 and have followed up yesterday with regards to this of which I should've received a call back as I also called in. Over the last few months the service has not been great of which I suspect untrained staff is now working there or work is sent through a random call centre. I have requested call backs as well and am yet to receive one whereas a few months ago it would be almost instant. I am very patient but all I want is feedback on what is going on.

0
Replies (4)
dotsure.co.za
dotsure.co.za's reply24 May 2022, 14:58
Official
Hi Jeffrey, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. 

Thanks, dotsure.co.za
JM
Jeffrey M's update24 May 2022, 15:06
Reviewer Update
I tried the same yesterday though and spoke to someone who sent it to the claims admin who is lebogang senakgomo. The issue is the lack of feedback on following up. This has never happened before
JM
Jeffrey M's update25 May 2022, 10:48
Reviewer Update
I am still awaiting ANY feedback. I am trying to call through and the message received is that dotsure is not operating at the moment. Office hours are from 8am till whenever but its way past 8. I just need to get a hold of someone who can tell me whats going on!
JM
Jeffrey M's update25 May 2022, 11:53
Reviewer Update
Finally got through after a long wait . Thank you. Resolved