ND
Neville D

1 reviews | Active since Mar 2021

11 Mar 2021, 13:58

Service Excellence.

I have been a motor warranty client with them for a few years now and unfortunately had to submit a few claims. My most recent one earlier in the week turned into quite a pleasurable experience. Once the claim was registered the Claims Handler Mareike Steyn was onto it in a flash. I received prompt notifications of the different stages of progress with a follow up call on finalisation. The whole claim was processed and finalised within about 4 hours. Excellent service from the claims team. Well done Mareike and Sakkie.... you are doing your4 company proud.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply11 Mar 2021, 14:56
Official
Hi Neville,

Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you with the service you have become accustomed to from the most trusted insurance company in South Africa. We'll share the compliments with the team as well. ;-) 

The dotsure.co.za family