Service

General lack of service and accountability of IMas and Dotsure. There is no segregation of role as both parties share documents, which resulted in continuing with an insurer and broker who just took care of themselves. IMas to date has not accepted responsibility for their inaction and Dotsure submitted tons of emails as part of their response to my query. To anyone wanting to take out insurance in particular with Dotsure and IMas as broker, make to sure to ask who exactly should you be dealing so as to avoid confusion and miscommunication resulting in my extreme unhappiness with their overall service.