GF
Gloria F
1 reviews | Active since Jan 2021
14 Oct 2021, 15:35
Seriously disappointed in Dotsure pet insurance PETA
I have car insurance with Dotsure...and I never had a problem... Where my disappointment comes in is...I have pet insurance with dotsure....my pet got injured on the 7th Oct 2021...I completed and emailed the relevant documents every day since then...still receiving sms saying that they need documents...called spoke to Samantha...she said they have a backlog...today is the 14th Oct and still nothing...Lucky for me...I had the cash to pay for it...otherwise my dog was going to be dead by now....
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dotsure.co.za's replyOfficial
14 Oct 2021, 15:46Hi Gloria,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
dotsure.co.za's reply14 Oct 2021, 15:46
Official
Hi Gloria,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za