AS
Ansurie S
1 reviews | Active since Aug 2014
04 Aug 2023, 13:54
Selling Policies under false pretence
Dot sure selling policies to existing clients under the pretense of just updating my details, and then having the audacity to tell me after i complained, that they disagrees with me. How can you speak to a client like this? this is so disrespectful. We were clients for years, and this is the service you get. This agent didn't want to be corrected, and didn't want to fix what has been done, so its easy to tell a client that they are wrong.
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Replies (3)0
Replies (3)
dotsure.co.za's replyOfficial
04 Aug 2023, 14:25Hi Ansurie, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply04 Aug 2023, 14:25
Official
Hi Ansurie, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
AS
Ansurie S's updateReviewer Update
04 Aug 2023, 14:44its in my Husbands name: Policy no.: VCCA*** & VCCA***
The agent sold us 2 policies for both our vehicles, one being content cover and the other excess buster. your welcome to listen to the recordings. This Agent is so unprofessional and disrespectful.
The agent sold us 2 policies for both our vehicles, one being content cover and the other excess buster. your welcome to listen to the recordings. This Agent is so unprofessional and disrespectful.
AS
Ansurie S's update04 Aug 2023, 14:44
Reviewer Update
its in my Husbands name: Policy no.: VCCA*** & VCCA***
The agent sold us 2 policies for both our vehicles, one being content cover and the other excess buster. your welcome to listen to the recordings. This Agent is so unprofessional and disrespectful.
The agent sold us 2 policies for both our vehicles, one being content cover and the other excess buster. your welcome to listen to the recordings. This Agent is so unprofessional and disrespectful.
AS
Ansurie S's updateReviewer Update
04 Aug 2023, 16:53please provide us with the recordings:
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AS
Ansurie S's update04 Aug 2023, 16:53
Reviewer Update
please provide us with the recordings:
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