Item: dotsure.co.za
Rating: 5
Author: Karin C

dotsure.co.za's replyOfficial

24 Feb 2026, 08:56

Hi Karin,
Wow, thank you for the awesome 5-star review! Your support means the world to us, and we’re so glad you’re happy with our service.
We’re glad to have you as part of the dotsure.co.za family.
The dotsure.co.za team

dotsure.co.za's reply24 Feb 2026, 08:56

Official

Hi Karin,
Wow, thank you for the awesome 5-star review! Your support means the world to us, and we’re so glad you’re happy with our service.
We’re glad to have you as part of the dotsure.co.za family.
The dotsure.co.za team

KC

Karin C's updateReviewer Update

25 Feb 2026, 11:05

After we are asked to rate your service, which is good, I'm now thrown by the fact that you covered my dog's euthanasia but not the cremation. How is this seen as an added benefit, what are they suppose to do with the remains??? R900 not covered for the cremation - makes no sense how I would be covered for half of the actual event. Very disappointed after many many years with Dotsure.

KC

Karin C's update25 Feb 2026, 11:05

Reviewer Update

After we are asked to rate your service, which is good, I'm now thrown by the fact that you covered my dog's euthanasia but not the cremation. How is this seen as an added benefit, what are they suppose to do with the remains??? R900 not covered for the cremation - makes no sense how I would be covered for half of the actual event. Very disappointed after many many years with Dotsure.

dotsure.co.za's replyOfficial

25 Feb 2026, 14:22

Hi Karin,
We are sorry to hear about the situation. We've referred your query to the relevant department to provide feedback.
The dotsure.co.za team

dotsure.co.za's reply25 Feb 2026, 14:22

Official

Hi Karin,
We are sorry to hear about the situation. We've referred your query to the relevant department to provide feedback.
The dotsure.co.za team

Satisfied Client