BE
Barend E

1 reviews | Active since May 2019

10 May 2019, 11:07

Sarah-Joy Kvalsvig - 10/10 Top Class - I feel like a VIP

I have had some trouble with my account where I got to a point that I wanted to cancel and just move away as it would've been better at that point in time.

Sarah-Joy Kvalsvig - got into contact with me about the situation I had and I was 100% frustrated and unhappy. Sarah-Joy Kvalsvig handled the situation professionally, calmly and patiently, putting my interest first above all else regardless of my arrogant and emotionally dissatisfied state. Sarah-Joy Kvalsvig assisted me in a way where I turned around my entire perspective about the company and their service and I decided NOT to cancel with them.

Its almost a year later and Sarah-Joy Kvalsvig remembered me when I contacted her again which felt good as I've never had this before with other companies. This time I actually read through my previous correspondences with her and I apologized for being rude and taking it out on her, nonetheless this time around I did not want to complain about anything but needed assistance. Again Sarah-Joy Kvalsvig assisted me promptly and professionally.

Sarah-Joy Kvalsvig cares about her customers interest and serves to satisfy to the fullest within the boundaries.

I would like to thank Sarah-Joy Kvalsvig for TOP CLASS services and for who she is. There isn't enough Stars here to rate you and I will continue using you whenever I need assistance with anything related.

Thank you

Kind Regards Barend

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Replies (1)
dotsure.co.za
dotsure.co.za's reply10 May 2019, 11:48
Official
Hi Barend

Thank you so much for the amazing feedback.  We are thrilled to hear that you had a great experience with Sarah-Joy, we will be sure to pass the message on to her and continue providing our clients with first class service.  

Welcome to the family,
dotsure.co.za