JB
Jeannet B
1 reviews | Active since Oct 2016
04 Oct 2022, 08:02
Rude Service
From rude staff to a terrible customer service. the only way they communicate with me, is when I log a compliant with hello peter even after that they send rude emails and then do nothing. Maybe there is a language barrier otherwise I would say DOTSURE is really refusing to pay. what does this mean "Note that the next payment run will only be by COB in the first week of October 2022." HONESTLY!!! which is why I have taken the matter with Ombudsman maybe someone will hear me out
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dotsure.co.za's replyOfficial
04 Oct 2022, 09:25Hi Jeannet, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply04 Oct 2022, 09:25
Official
Hi Jeannet, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za