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nthabiseng R

1 reviews | Active since May 2020

25 Feb 2026, 16:31

Rude, rude, rude call centre agents

The call centre agents who call mefrom dotsure are very rude. I’ve been called a few times now, and one call centre agent was disrespectful enough to tell me how she won’t educate me about a warranty after asking me why I don’t have one. I don’t understand that line of marketing where potential clients are asked why they don’t have certain non-obligatory products by an employee who isn’t even qualified on that subject. This is not the first time where a dotsure agent has been rude to me. Please stop calling my number

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Replies (1)
dotsure.co.za
dotsure.co.za's reply26 Feb 2026, 07:06
Official
Hi Nthabiseng,
We’re sorry to hear about the experience you had with our call centre agents. 
We have referred this to the relevant department to investigate this matter further.
The dotsure.co.za team