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Verena N
1 reviews | Active since Mar 2022
16 Mar 2022, 11:56
Rude call centre agent
I have never dealt with such a rude call centre agent who tried to sell a car maintenance plan to me. After asking a few questions, and declining the offer, the agent just dropped the call on me. He was so rude whilst on the call as well. I have an existing pet insurance plan with dotsure, and referred 5 of my family members to dotsure, but if this is the way they treat existing and potential clients, I actually want to cancel my policy, and also inform my family about this unprofessional behaviour!
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Replies (3)0
Replies (3)
dotsure.co.za's replyOfficial
16 Mar 2022, 12:57Hi Verena,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
dotsure.co.za's reply16 Mar 2022, 12:57
Official
Hi Verena,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
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Verena N's updateReviewer Update
17 Mar 2022, 16:14Thank you to Desmond at Dotsure who phoned me back instantly after my complaint was lodged. The call centre agent is actually affilliated to Vuka, and is selling dotsure products. A manager from Vuka contacted me this morning and assured me that the specific call is under review now, and the quality assurance department will deal with it and take the neccesary steps if needed. This particular manager agreed with me that the agent had no reason to be so rude.
Thanks for the prompt feedback.
Thanks for the prompt feedback.
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Verena N's update17 Mar 2022, 16:14
Reviewer Update
Thank you to Desmond at Dotsure who phoned me back instantly after my complaint was lodged. The call centre agent is actually affilliated to Vuka, and is selling dotsure products. A manager from Vuka contacted me this morning and assured me that the specific call is under review now, and the quality assurance department will deal with it and take the neccesary steps if needed. This particular manager agreed with me that the agent had no reason to be so rude.
Thanks for the prompt feedback.
Thanks for the prompt feedback.
dotsure.co.za's replyOfficial
17 Mar 2022, 16:43Thank you Verena,
dotsure.co.za
dotsure.co.za
dotsure.co.za's reply17 Mar 2022, 16:43
Official
Thank you Verena,
dotsure.co.za
dotsure.co.za