Rubish,*********** Staff and useless

my car had electronic failure of boot remotes and electronic windows they refuse to pay claim even today ,I took the matter to Ombuds who are dealing with it

2.had a claim for second car under mechanical breakdown cover iam covered for short shafts, cv joints, bearings etc. etc. for suspension parts claim was referred to their assessor who did assessment and send damage report instead they choose to pay only 1 item which is 1 shaft the other parts not paid

3.Their compliance department has rotten individuals the likes McNeil and his team they not competent as they judge based on hearsay no investigation they do they always stick on 1 thing wear and tear which they cant even explain why they came to that decision is so frustrating

people I will not encourage anyone to use this insurance is useless majority of the staff are *********** ,when your claim is approved they pay 3 times less than what their registered repairer quote ,they never paid full amount I will be switching to reliable insurer soon waiting for outcome from Ombud this insurance is ******* and useless