GM
Gcinumuzi M

1 reviews | Active since Feb 2018

10 Jan 2025, 07:29

Rubbers, P - ***:Third Party Claim / No Feedback

Claim number Rubbers, P - ***:Third Party Claim

I am writing to express my concern regarding the lack of communication and progress on my third-party claim, which I submitted on 1 November 2024. I provided all the necessary documents at that time and have since attempted to follow up multiple times via email. Unfortunately, I have not received any response to my emails, and each time I call, I am told that someone will return my call, but this has not happened.

This matter has been pending for far too long, and I am extremely disappointed in the handling of this claim. I kindly request your urgent assistance in resolving this matter. Please provide an update on the status of my claim as soon as possible, along with any next steps required from my side to expedite the process.

Thank you for your attention to this matter. I look forward to your prompt response.

0
Replies (8)
dotsure.co.za
dotsure.co.za's reply10 Jan 2025, 07:36
Official
Hi Gcinumuzi, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
GM
Gcinumuzi M's update15 Jan 2025, 12:59
Reviewer Update
Hi Dotsure

we have not received any feedback and till now none of our emails are getting any attention from your team. can we get some feedback please
GM
Gcinumuzi M's update28 Jan 2025, 09:06
Reviewer Update
Hi Dotsure

we have not received any feedback and till now none of our emails are getting any attention from your team. can we get some feedback please
GM
Gcinumuzi M's update10 Feb 2025, 10:38
Reviewer Update
Hi Dotsure

we have not received any feedback from Malikah and Lydia Victor and till now none of our emails are getting any attention from your team. can we get some feedback please
GM
Gcinumuzi M's update11 Feb 2025, 16:54
Reviewer Update
Hi Dotsure

can we get some feedback on the claim, this claim is from 01 November 2024, its passed the 60 days now
GM
Gcinumuzi M's update18 Feb 2025, 10:24
Reviewer Update
Hi Dotsure

can we please get help on this claim. PLEASE
GM
Gcinumuzi M's update05 Mar 2025, 10:43
Reviewer Update
Hi Dotsure

can you please release the payment, we heading for 2 weeks now. PLEASE

GM
Gcinumuzi M's update17 Mar 2025, 13:15
Reviewer Update
Hi Dotsure

please pay, its 3 weeks now. is the someone we can escalate this matter too now