ROAD SIDE ASSISTANCE

On Saturday 11th of November 2023, we got stuck next to a very busy road on the R21. I drove in my Bakkie and my husband was driving in the car which is the car that got stuck. We phoned for roadside assistance, and we could not reach anyone from Dotsure. I eventually mailed Dotsure from i link I was able to get hold of Dotsure on google from their website. Dotsure has no backup phone numbers for emergencies, they didn’t even have any idea that their phones aren’t working. My husband got hold of a "receptionist" that eventually got hold of AA. They wanted to take our car to a Ford Dealership which we asked we have a dedicated registered mechanic who specialise in Fort ST's. and asked a quote to transport the car 15km further than they would have taken the car. But that was also a brick wall we hit. So, we eventually towed the car ourselves to Boksburg from Pretoria. No management has contacted us from Dotsure. They phoned this morning saying they see we need roadside assistance. I mean really. So, I got a call from a lady called Nandipha Hlati regarding this, and she said sorry their lines were off. They have the recordings. I want my months premium back, cause what on earth am I paying Dotsure for? This was money thrown in the water. I am stuck next to the road, it is not safe, and it is dangerous. This is unacceptable. This is why you go to OUTsurance, they are more expensive, but I have never had this happen to me with OUTsurance. I will never in my life recommend Dotsure. I have 1 car insured with them, and my husband has 2 cars insured with them. I am absolutely going to change my insurance. The only reason I went with Dotsure is because my husband has been a loyal customer for a long time. In closing, Dotsure keep sending my messages that my ticket has been resolved? It is not close to being resolved