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I was involved in a accident about a week and a half ago. I submitted my claim and was asked to take pictures and submit other documents which i did. I was called by the accessor and was told they are to fix the bumper and not the Nudge bar.

I was upset and he told me its not covered. I purchased my vehicle in 2020 band new from a dealership. The dealership added the nudge bar which i agreed on. I the took up insurance because the vehicle could not leave the dealership without insurance.

I was given a tax invoice from the dealership which is proof that the nudge bar was installed by the dealership and before i took up insurance . The accessor then asked me if i have a vechile inspection sheet. I explained to him that i was never asked to go and have my vehicle inspected and they need to pull out recording as my proof as well.

I feel im being ********** and im very upset and going to take it up to the ombudsman.