Retail Value is nothing NEAR actual value.

I have been with dotsure for many years and have always had great service (Never had a claim). I insured my vehicle for RETAIL value. What is the retail value of my car? And this is a quote about RETAIL VALUE" "Simply put, the retail value of your car is the price it would ‘retail’ for, were you to buy it from a car dealer. This value is the closest in price to your car’s replacement value – the amount it would cost to replace your car with a similar model, should it ever be written off. As the retail value of a car is obviously the highest amount it can sell for, insuring your car at this value will result in higher car insurance premiums – but will also ensure you the highest possible payout should your car be written off, ****** or hijacked."

I was involved in an accident, my car was subsequently written off and claim processed. When they sent me the amount they will pay Nearly fainted. Their RETAIL payout is less than most TRADE values. The lady i was dealing with told me that they work on "Trutrade" values and that is what their machines says my car is worth on retail. so i asked her to take the money and buy me a replacement for that retail price. She started SHOUTING AT ME!!@!!!!!

I have to now DOUBLE the amount the call RETAIL in order to buy a replacement in worse condition than my original car from a RETAILER!!!!! How is this a thing that they decide what a car RETAILS for and if they do that then shouldn't they supply the vehicle proposed in the condition proposed at the price proposed?

I even sent pictures of my vehicle (precrash) to we buy cars with mileage and all paperwork about condition of the vehicle and they would have paid me more for the vehicle than dotsure gave me on RETAIL. So I would LOVE for someone to explain to me how they get to their RETAIL value and how someone is supposed to replace their asset with similar if they don't even give enough for a DOWNGRADE. It is going to cost me R50 000 extra to get a car in the same condition same year and same mileage as my car.

I feel seriously **********!!!!