cS
cleopatra S
1 reviews | Active since Mar 2026
16 Mar 2026, 15:47
Reg
Poor / Bad service, not returning my calls, Bad experience with
Helpful (0)
Replies (3)0
Replies (3)
dotsure.co.za's replyOfficial
16 Mar 2026, 15:57Hi Cleopatra,
We’re sorry to hear you feel this way. This doesn't sound like the standard we strive for at our call centres.
Can you elaborate on the department you are having issues with? Then we can look at assisting you.
The dotsure.co.za team
We’re sorry to hear you feel this way. This doesn't sound like the standard we strive for at our call centres.
Can you elaborate on the department you are having issues with? Then we can look at assisting you.
The dotsure.co.za team
dotsure.co.za's reply16 Mar 2026, 15:57
Official
Hi Cleopatra,
We’re sorry to hear you feel this way. This doesn't sound like the standard we strive for at our call centres.
Can you elaborate on the department you are having issues with? Then we can look at assisting you.
The dotsure.co.za team
We’re sorry to hear you feel this way. This doesn't sound like the standard we strive for at our call centres.
Can you elaborate on the department you are having issues with? Then we can look at assisting you.
The dotsure.co.za team
cS
cleopatra S's updateReviewer Update
16 Mar 2026, 21:42I contacted my insurance on 23/02/2026 (had case number by then) with the intention of informing them about the incident that took place on 19/02/2026 I am new to this process.., as per the advice from the third party and the police officer to inform as the third party was liable for the damage and was going to fix my car, I did so and my claim was registered instead, assessor called and I inform him that I am not claiming though, ok he carries on encase third party refused I let him to do this work with that reason, although I knew right there on the scene that the gentleman is committing himself to what happened and willing to sort the problem (minor/ scratches). I called and asked about why the claim was registered, administrator (who will give name upon request ) insisted that I did not mention that I am informing them, then she will go back to the recording (to share with me as well) and get back to me that was on the 28/02/2026, waited 6 days no feedback (02/03/2026 - 07/03/2026 from her up until today, On the 9/03/2026 Monday I contacted her/the supervisor by the name of (will give name upon request) who promised to call me back same day by 16:00, it has never happened, I had to call back again now on Wednesday as I am not getting any feedback from him, no answer and I left message for him to call me back, it has never happen to date. Thursday around 9am I called in again now requesting to speak to the manager, was told that they are all in the meeting they will call me back, around lunch time assistant manager by the name of (upon request) call me and again now to the third person explaining my story, also she promise to go listen to recording and get back to, up until today no feedback...only telling me that the claim was registered and cannot do anything about that, she was not worried about my profile no matter how much I explain my worry to her....
- I had an auto claim registered while I was informing them
- I never get promised feedback after multiple follow-ups to this matter
- I don't want this claim under my name/profile whether approved or declined, will affect my claim history
The rejection of the claim due to missing information/ details of the 3 nominated drivers (open drive policy) is the story of another day.
- I had an auto claim registered while I was informing them
- I never get promised feedback after multiple follow-ups to this matter
- I don't want this claim under my name/profile whether approved or declined, will affect my claim history
The rejection of the claim due to missing information/ details of the 3 nominated drivers (open drive policy) is the story of another day.
cS
cleopatra S's update16 Mar 2026, 21:42
Reviewer Update
I contacted my insurance on 23/02/2026 (had case number by then) with the intention of informing them about the incident that took place on 19/02/2026 I am new to this process.., as per the advice from the third party and the police officer to inform as the third party was liable for the damage and was going to fix my car, I did so and my claim was registered instead, assessor called and I inform him that I am not claiming though, ok he carries on encase third party refused I let him to do this work with that reason, although I knew right there on the scene that the gentleman is committing himself to what happened and willing to sort the problem (minor/ scratches). I called and asked about why the claim was registered, administrator (who will give name upon request ) insisted that I did not mention that I am informing them, then she will go back to the recording (to share with me as well) and get back to me that was on the 28/02/2026, waited 6 days no feedback (02/03/2026 - 07/03/2026 from her up until today, On the 9/03/2026 Monday I contacted her/the supervisor by the name of (will give name upon request) who promised to call me back same day by 16:00, it has never happened, I had to call back again now on Wednesday as I am not getting any feedback from him, no answer and I left message for him to call me back, it has never happen to date. Thursday around 9am I called in again now requesting to speak to the manager, was told that they are all in the meeting they will call me back, around lunch time assistant manager by the name of (upon request) call me and again now to the third person explaining my story, also she promise to go listen to recording and get back to, up until today no feedback...only telling me that the claim was registered and cannot do anything about that, she was not worried about my profile no matter how much I explain my worry to her....
- I had an auto claim registered while I was informing them
- I never get promised feedback after multiple follow-ups to this matter
- I don't want this claim under my name/profile whether approved or declined, will affect my claim history
The rejection of the claim due to missing information/ details of the 3 nominated drivers (open drive policy) is the story of another day.
- I had an auto claim registered while I was informing them
- I never get promised feedback after multiple follow-ups to this matter
- I don't want this claim under my name/profile whether approved or declined, will affect my claim history
The rejection of the claim due to missing information/ details of the 3 nominated drivers (open drive policy) is the story of another day.
dotsure.co.za's replyOfficial
17 Mar 2026, 07:03Hi Cleopatra,
Thank you for the background of the incident.
Please know that we have referred this to the relevant department to investigate this matter further. They will be in contact with you if they require any additional information.
The dotsure.co.za team
Thank you for the background of the incident.
Please know that we have referred this to the relevant department to investigate this matter further. They will be in contact with you if they require any additional information.
The dotsure.co.za team
dotsure.co.za's reply17 Mar 2026, 07:03
Official
Hi Cleopatra,
Thank you for the background of the incident.
Please know that we have referred this to the relevant department to investigate this matter further. They will be in contact with you if they require any additional information.
The dotsure.co.za team
Thank you for the background of the incident.
Please know that we have referred this to the relevant department to investigate this matter further. They will be in contact with you if they require any additional information.
The dotsure.co.za team