Refuses to finalise claim because Netstar won't issue trip report

We have been waiting for Netstar to send us a Trip Report since August 2025. Dotsure refuses to continue with our claim without this report. The device comes standard on a Toyota vehicle and we have the fitment certificate issued by Netstar. Toyota cannot assist and has put in a request to Netstar to send the Trip Report. We've requested the Trip Report from Netstar as well. To date noting received. Driving around with a damaged car because Dotsure refuses to continue with the claim without the Trip Report. Imagine that someone drives into you while you're stationary at a traffic light, but the insurance first wants the Trip Report before they finalise the claim - and yet we continue to pay both the device and insurance monthly. We've explained to Dotsure on NUMEROUS occasions that Netstar is not coming to light with the Trip Report, yet they still refuse. Very unhappy with my whole experience!