1 reviews | Active since Aug 2018
Refund on pet policy not happening!
I have to constantly email and phone the company myself. Cindy Pillay does not answer her emails. 24hour refund after pet claim submission=joke! Really unimpressed. Case manager not contacting me after leaving message.
Dear Kevin
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Kevin
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Kevin
We confirm that you instituted a claim on 10 August 2018. This claim went through the standard verification process and was finalised.
Please accept our sincerely apologise for any delays in this process that might have caused an inconvenience.
Regards
Dotsure Resolutions Team
Dear Kevin
We confirm that you instituted a claim on 10 August 2018. This claim went through the standard verification process and was finalised.
Please accept our sincerely apologise for any delays in this process that might have caused an inconvenience.
Regards
Dotsure Resolutions Team