1 reviews | Active since Dec 2016
Refund of increased premium
<p>My account was debited for R200 more due to insufficient docs provided .I acknowledged that it was my misunderstanding and provided the corrected documentation on the 30 November 2016. I was told that the refund will be done .I followed up several times however 12 days into december ,still no refund,no emails and no calls .</p> <p>I know its only R200 but its the principal !!!!!!</p> <p> </p>
Hello
Thank you for getting in touch with us.
Unfortunately we are unable to retrieve any policy details with the policy number that was provided. May you please forward your ID number to *** so that we can retrieve your policy details.
Kind regards
Oakhurst Resolutions Team
Hello
Thank you for getting in touch with us.
Unfortunately we are unable to retrieve any policy details with the policy number that was provided. May you please forward your ID number to *** so that we can retrieve your policy details.
Kind regards
Oakhurst Resolutions Team
Dear geraldenegov
We have tried to contact you on your cell to give you feedback on your complaint, but there was no reply.
According to our investigation on the matter we received your NCB letter and your bank statement on the 30th November 2016 and had already debited your account on the 25th November 2016.
The refund was requested for you and our internal processes had to followed through. However, the refund was authorised on the 09th December 2016 from our Nedbank account to your Standard Bank cheque account which same should be available in your account in (+ -)three working days.
Trust the above is in order.
Kind regards
Oakhurst Resolutions Team
Dear geraldenegov
We have tried to contact you on your cell to give you feedback on your complaint, but there was no reply.
According to our investigation on the matter we received your NCB letter and your bank statement on the 30th November 2016 and had already debited your account on the 25th November 2016.
The refund was requested for you and our internal processes had to followed through. However, the refund was authorised on the 09th December 2016 from our Nedbank account to your Standard Bank cheque account which same should be available in your account in (+ -)three working days.
Trust the above is in order.
Kind regards
Oakhurst Resolutions Team