PK
Portia K
1 reviews | Active since Mar 2024
10 Sept 2024, 12:49
Refund
I had an unprofessional experience with Asanda. It's unacceptable to use informal expressions like "Oh my gosh" when communicating with clients; professionalism is crucial in customer interactions. Additionally, I have been consistently following up on my refund, but I haven’t receive any concrete information. Given these issues, I cannot recommend this company as an insurance provider.
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dotsure.co.za's replyOfficial
10 Sept 2024, 12:58Hi Portia, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply10 Sept 2024, 12:58
Official
Hi Portia, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za