refund access on accessbaste

Dear Dotsure Team,

I have been enrolled in your AccessBuster product, which I pay for monthly to cover my excess in the event of a claim.

I have had claims in 2023 and December 2024, where the third party was found to be at fault, and I have been advised that the recovery of funds from the third party has been successful. However, I have not received a refund for my excess.

Since AccessBuster is a product I pay for, I believe I should be entitled to a refund if and when the third party funds are recovered. When I initially called, I was unable to get a straight answer as to why I have not received this refund.

I would appreciate it if someone could provide me with a clear and detailed explanation regarding the status of my excess refund. As a paying customer, I feel it is only fair to receive a refund for the excess amount once the third party has been held liable.

Please respond urgently with a resolution.

Thank you.