Redeeming Service for my cat!

I have been a Dotsure customer since 2018. I added a cat to my family (and my insurance) in 2020 and was met by a few challenges such as being doubly charged and waiting very long to have my claims paid out. However, my latest experience with them was really a 5 star experience - I was repaid the expected amount within 4 or 5 days thanks to my consultant Michaela. They even covered the surcharge price I had to pay because the injury fell on a weekend. I'm very grateful.

The only suggestion I'd have to improve their service would be if they sent us those orange bandanas they've gifted their other customers so we can show them off at our all vet visits.