RECONSIDERATION OF CLAIM

On the 27/5/24 I took my dog Bruce to my VET as he was not eating. The first VET who saw him gave him some tablets and we went home, the Cost R1440. By the 28/5/24 he was still not eating and I took him back to the VET, this time the VET advised it would be best if they did xrays, which showed he has come sort of obstruction in his stomach which was very worrying, so I was advised that they would need to operate to remove the obstruction, so he was admitted DUE to the OBSTRUCTION. The Vet then phoned me later that evening stating that even though he had this obstruction they could not remove it as he had somehow contracted Tickbite Fever (x2 parasites) that were now in his blood stream, attacking his red blood cells and I was advised to pray and there would be chance of his death, as devistating as this was, we prayed and held on for dear life. The next morning, we went to collect Bruce as it was Voters day and he was looking better as they kept him on a drip and dosed him with meds. The Bill was just over R5600. Understandably I know that I only have Accidental cover with Dotsure, and I enquired twice with Dotsure, one on the day of the event when he was hospitalised and a couple of days after. The first agent said I could claim for the hospital stay over night and the 2nd agent said no, you cannot put a claim in as it was not Accidental but illness related. I had received excellent service from Dotsure previously and was hoping for some understanding with this as he was actually admitted due to the obstruction, the tickbite fever was only realised after the VET did tests, had she cut into him, he would have bled out on the Table. All I would like, is for Dotsure to at least reconsider my claim and payout for the Hospitalisation for 1 night. I did on the 30/5/24 changed my policy to include Illness Benefits.