Really Tired of empty promises please do the right thing

dotsure promised to get back to me of which they did I explained to them about my comprehensive insurance I was paying for my vehicle that I was not happy with the whole outcome because they failed to settle the payment for my vehicle after it was written off and when they phoned me the Lady that I spoke to said they will pay for my vehicle but still they have not delivered as promised I'm very disappointed with dotsure they can't be making empty promises and fooling the people because they are putting their business first and making money out of us