Really disappointed

I have insured my pets with Dotsure since 2016. I never really had problems but the last couple of claims I am really struggling. All 4 my dogs are on the ultimate plan which includes wellness benefits. I had to take all four to the vet for a general check up, deworming and some calming meds as we will be travelling. The claim breakdown only included 2 of my 4 dogs even though I submitted 4 claim forms. They do not respond to emails and I have tried 6 times to call with no luck. Seems like hellopeter is the only way to get a response from them really.