READ THE FINE PRINT FOR DOTSURE....

PLEASE make sure everyone reads the small print. My fur babies have been on Dotsure for over 5 years on the 2nd highest plan. When Freddy was diagnosed with lymphoma cancer in Sept 2021, our wonderful vet recommended chemo. Naturally this plan did not cover a lot of the costs, but when we rolled over into our new year's policy benefits, I am not allowed to use these for his chemo as he had a pre-existing condition, notwithstanding that he had been on Dotsure for over 4 years. This is absolutely unacceptable, uncaring and unfortunately is evidence of Dotsure growing so quickly that the family feeling that was so evident in the beginning has now disappeared into their new corporate approach. Shame on you Dotsure...for a poor beagle who will make it but I am questioning my commitment to a company that has become money and not animal-focused. I am looking at other service providers. Sadly as soon as you miss one of their mails or calls, the ticket is then closed. Paying nearly R500 a month for such appalling and unfeeling treatment is all too evident of the approach of most SA companies