Re assessment claim

Item: dotsure.co.za
Rating: 2
Author: Xoli M

I am no longer happy with dot sure, I made a claim when they bumped my car 28th April they responded within 3 days to sort issue out then the problem started with the panel beaters said the assessor under quoted and I sent information back and I have been since waiting. I'm waiting for re assessment and way forward

I have called over 7 times and all the time the claims handler does not call me back and when I call other departments they can't help me because she is handling the claim. I now can't get a courtesy car because I don't know when the car will be fixed and who mist yop up for the money difference and how long must I wait before legal dlaims from the 3rd party so I can tip up and fix the car I'm very upset it's almost a month now

Helpful (0)

Replies (2)

dotsure.co.za's replyOfficial

22 May 2023, 16:16

Hi Xoli, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za

dotsure.co.za's reply22 May 2023, 16:16

Official

Xoli M's updateReviewer Update

12 Jun 2023, 09:21

Hi, once again dotsure has left me hanging. A consultant called me on the 23rd regarding resolve to this matter and I was told that you would pay the difference and I would be able to take my car in and it’s been 18 days and the money is not paid in neither has dotsure said a word …. What an experience this is becoming

Xoli M's update12 Jun 2023, 09:21

Reviewer Update