Radio silence from Dotsure when trying to claim+cancel the membership for a beloved pet that passed away

Really dissapointing service

I emailed *** 26 Oct with a claim and request to cancel my pet's membership as my beloved pet sadly passed away.

After a week of not hearing back, I asked for aknowledgement that my email was received.

After a week of not hearing back, I logged a query on the Dotsure website explaining my problem asking someone to contact me.

I have now wasted my time twice and all I hear back is radio silence????

(As I explained in my message on your website, I am overseas and have to be reached by email as my cell number is not working)