Quick to sign you up and take your money. Nowhere to be found when you need to claim

Really quick and helpful when you sign up for a policy, but when it comes time to claim, they are impossible to get in touch with.

They advertise that claims are settled within 24 hours. But once you submit a claim, that doesn’t happen, and you can’t contact them, because even on the 27th of December (which is not a public holiday the last time I checked) thier call centre is shut down, and the robot voice tells you to call back during office hours.

They are not the corner barber shop that can decide to close for the holidays. You are an insurance company. Your clients don’t get to choose a convenient time to need to claim.

A injured pet is a highly stressful situation, especially over this period where budgets are stretched over the holidays, and only emergency/after hours vets are available to assist. But Dotsure doesn’t thing it’s important to have staff available to process claims. Very bad in my opinion