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Clarissa C

1 reviews | Active since Sept 2011

03 Nov 2020, 15:51

Quick and painless claims process

I'd like to take the time to rate Dotsure on their amazing service. This past week was only my second time ever claiming from Dotsure for our pet, and it was such a breeze! I submitted my claim online. I didn't time it exactly since I was informed it could take up to 3 days to process; however, around two hours after submission, I got a call from our case representative, Arina Reyneke-Heyer. She was so wonderful, very helpful, friendly and she explained everything in detail regarding what would be covered and what wouldn't, and within a few minutes of the phone call, the claim was processed and done. Thank you, Arina and Dotsure, for caring so much about our pets and making us feel valued.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply04 Nov 2020, 08:02
Official
Hi Clarissa,

Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you with the service you have become accustomed to from the most trusted insurance company in South Africa. We'll share the compliments with the team as well. ;-) 

The dotsure.co.za family