DO
Desiree O
1 reviews | Active since Jun 2010
17 Feb 2022, 15:29
Purposefully **** to Hollard clients. You pay and get abysmal coverage for your pets.
Since Dotsure took over my policy from Hollard my policy is NOT the same - despite the communication in April 2021 indicating that NOTHING would change and that my benefits would remain the same. My benefits have changed, my policy has changed and my premium has changed. Now I'm not even covered for a visit to the vet with a sick dog. If you want to be taken advantage of and treated like your pet's excrement, then take out a policy with Dotsure. If you want to be treated fairly and be able to actually use the service you pay monthly for, take out pet insurance with another insurer.
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Replies (1)dotsure.co.za's replyOfficial
17 Feb 2022, 16:11Hi Desiree,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
dotsure.co.za's reply17 Feb 2022, 16:11
Official
Hi Desiree,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
