Pro rata refund lies

Had a motor Xtender policy with them, Policy number EASY***. I got a better offer from another insurer and asked them to cancel with immediate effect 6 days into the month. I requested a refund of my premium,pro rata. They sent me confirmation of cancellation same day but not staying the pro rata refund being processed. I tried to login on their online portal to see if the processing of the refund will reflect and I couldn't because my profile was blocked and cancelled already. I called in to ask if refund was processed and no one is giving me a straight answer. What a bunch of ******!!!