POPI Act infringed

Att - All Dotsure Customers Please be careful as i have recently gone through 3 different occasions where ********** have called Dotsure pretending to be me. I have had confirmations from manager Chandre Van Der Heever to say that my medium of engagement is Email only, when this happened a 2nd time i have been emailing her and the person who sent the email of chgs but there is up to today no response. On the last incident someone called in to Dotsure and took out a new policy. The recording Dotsure sent me, clearly shows that the agent Jade Harris had not followed the POPI Act as the person said they have a POA on my policy but he did not ask her ID nr or full names or anything, and most importantly did not check the Dotsure system to see that there is no POA on the system in the *********'s name. What has really upset me, is that he then goes on to tell the ********* that when she gives the wrong banking details , my actual bank. This is in disgusting in this day and age. my rights have been infringed and no feedback is even given. I will be cancelling my policies as i do not feel my confidential information or the FAIS act has been followed through on. I had to cancel the debit on my account. Lastly, I have no idea how they did debit my acc, as i did not complete the Debicheck that was sent. I had not even Pls be careful .