POOR SERVICE WITH DOTSURE

<p>I took out insurance with Dotsure in September 2016. My first querie was that I was informed that car hire was included in my monthly instalment, to my surprise they debit it separately. The sales consultant did not mention that in our initial agreement. Upon taking that up I decided to cancel car hire and was informed they'd refund. No refund and Dotsure debited that car hire amount again today. I am extremely disappounted with this company. Further more i am told my premium is going up because of outstanding documents which I did send through to them. I am in the process of looking for another insurance company as I keep on being told my broker will get back to me but nothing. Very poor service and i am fed up. </p>