BC
Bianca C
1 reviews | Active since Apr 2015
30 Mar 2026, 08:33
Poor service when cancelling
Extremely disappointed in the service received from Dotsure. Sent in an cancellation email for a Carrot policy and have not received any feedback. Tried calling Dotsure twice and they keep dropping the call and don't bother calling back.
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dotsure.co.za's replyOfficial
30 Mar 2026, 09:22Hi Bianca,
We’re sorry to hear about your experience. We care about every client’s journey with us and want to improve where we can.
We have referred this to the relevant department to investigate this matter further.
The dotsure.co.za team
We’re sorry to hear about your experience. We care about every client’s journey with us and want to improve where we can.
We have referred this to the relevant department to investigate this matter further.
The dotsure.co.za team
dotsure.co.za's reply30 Mar 2026, 09:22
Official
Hi Bianca,
We’re sorry to hear about your experience. We care about every client’s journey with us and want to improve where we can.
We have referred this to the relevant department to investigate this matter further.
The dotsure.co.za team
We’re sorry to hear about your experience. We care about every client’s journey with us and want to improve where we can.
We have referred this to the relevant department to investigate this matter further.
The dotsure.co.za team