KK
Keetesh K
1 reviews | Active since Sept 2022
17 Aug 2023, 14:29
POOR SERVICE & VERY DISSAPOINTED
Very disappointing that they do not understand their Client. I was with Hollard from 2019, They moved me over to dot sure, it has been 3 years that I have had no claims, I was due for the no claim reward this year Feb 2023. I emailed all required documents and also spoke to more then 2 consultants which promised to get back to me... Up until now.. no one has called or rectified this problem. I HAVE TO KEEP REPEATING MYSELF EVERY TIME BECAUSE NO ONE UNDERSTANDS.
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dotsure.co.za's replyOfficial
17 Aug 2023, 14:33Hi Keetesh, thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply17 Aug 2023, 14:33
Official
Hi Keetesh, thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
KK
Keetesh K's updateReviewer Update
17 Aug 2023, 15:49Now it has been escalated further, and pushed onto some one else(like before), I will keep this updated as time goes by, if they cannot simply give me a proper answer...
KK
Keetesh K's update17 Aug 2023, 15:49
Reviewer Update
Now it has been escalated further, and pushed onto some one else(like before), I will keep this updated as time goes by, if they cannot simply give me a proper answer...